Return & Refund Policy

Last Updated: August 7, 2026

At Ahad Hub, customer satisfaction is our priority. We want you to have the best shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in its original condition.
  • The product must be returned with original packaging, tags, and accessories (if applicable).
  • A return request must be made within 7 days of receiving your order.
  • Proof of purchase or order details must be provided.

2. Items Not Eligible for Return

Some products may not be eligible for return due to hygiene, safety, or personal use reasons, including:

  • Used or damaged products caused by customers
  • Products without original packaging
  • Items marked as non-returnable
  • Products damaged after delivery due to customer handling

3. Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Share your order details and clear pictures/videos of the product.
  • Our team will review the issue and provide a suitable solution.

4. Return Process

To request a return:

  1. Contact us through WhatsApp or email.
  2. Provide your order number and reason for return.
  3. Wait for approval from our team.
  4. Follow the return instructions provided by Ahad Hub.

Please do not send products back without contacting us first.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you about the refund status.

If your refund is approved:

  • Refunds will be processed through the available payment method.
  • Processing time may vary depending on the payment method.
  • Shipping charges may not be refundable unless the product received was incorrect or defective.

6. Exchange Policy

If you receive a defective or wrong product, we may offer an exchange depending on product availability.

Exchange requests must follow the same return eligibility requirements.

7. Order Cancellation

Orders can be cancelled before they are processed or shipped. Once the order has been shipped, cancellation may not be possible.

8. Contact Us

For any return, exchange, or refund questions, please contact us:

Thank you for shopping with Ahad Hub.
We appreciate your trust and support.